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What is your shipping/delivery policy and charges?

Currently we deliver to all 50 U.S. States, the District of Columbia and U.S. Territories. We don’t make you pay extra for someone else’s shipping charges. Shipping is free in certain states. All our products are offered with free delivery included in the merchandise price. Additional charges are applied to states with added shipping costs including, Alaska, Hawaii and U.S. Territories. We will contact you with details if there is additional shipping / handling charges before processing your order. In most cases we will still have the lowest price because we don’t profit from freight charges.

Not all items can be shipped to all locations and sometimes a freight forwarder is needed and that would be at the additional expense of the customer We will do everything possible to help you make your experience as easy as possible. We do not deliver to P.O. boxes, international addresses or APO addresses. To calculate shipping charges if they apply, add the items to your cart and press "Update." The delivered prices will be shown.

Can you ship to PO Boxes? 

 Sorry we cannot ship to these types of addresses. Our cartons are too large. You may want to ship to an address that is capable of receiving your shipment that can then forward your shipment.

 UPS Deliveries

When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.

Truck Deliveries

Truck deliveries are performed by a “common carrier” trucking company that we have chosen to take special care in delivering your furniture. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.

Special Needs
If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at (555-555-5555) to discuss

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If you ordered a heavy/bulky item, make sure you have someone who can help with this.

Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please specify your requirements at the time you order in theshipping instructions/order commentsarea before you checkout. Or call us to discuss

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Can I get an inside delivery?

Yes, for an additional fee we can arrange for inside delivery for a fee typically around $75, but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.

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What is White Glove Delivery?

  • Stress-free delivery provided by professional furniture delivery experts
  • Monday through Friday, 8am to 5pm in most areas
  • If you are outside of a regular delivery service area you may not be able to be serviced or could experience delivery delays. We will notify you at the time you order before processing your order of these conditions. Call for more details.
  • Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges
  • Threshold delivery is available for an additional $100.

You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient. Items will not be unpackaged, or assembled. We can upgrade your delivery service to Silver or Platinum (mouseover for details) for an additional charge. Please call for more information and complete details.

Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must call us while the carrier is present.

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